Privacy Policy

Introduction

Twin Current ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, mobile applications, web applications, SaaS services, and any other digital products or services we provide (collectively, "our Services").

As a Danish company, we comply with the General Data Protection Regulation (GDPR) and applicable Danish data protection laws. Please read this policy carefully to understand our practices regarding your personal data.

Data Controller

Twin Current is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us using the information provided at the end of this document.

Information We Collect

We may collect and process the following categories of personal data:

Personal Information You Provide

• Contact information (name, email address, phone number, postal address)
• Account credentials (username, password)
• Profile information (profile picture, preferences, settings)
• Payment and billing information (processed securely through third-party payment providers)
• Communications you send to us (inquiries, feedback, support requests)
• Content you create, upload, or share through our Services
• Business information (company name, job title, CVR number for business accounts)

Information Collected Automatically

• Device information (device type, operating system, unique device identifiers)
• Browser information (browser type, version, language settings)
• IP address and approximate location data
• Usage data (pages visited, features used, time spent, click patterns)
• Log data (access times, error logs, referring URLs)
• Performance data (load times, crash reports)

Information from Third Parties

• Social media information (if you connect social accounts)
• Information from business partners and service providers
• Publicly available information

How We Use Your Information

We use your personal data for the following purposes and legal bases:

Contract Performance

• Providing and maintaining our Services
• Processing transactions and managing your account
• Delivering products, services, or information you request
• Providing customer support and responding to inquiries

Legitimate Interests

• Improving and optimizing our Services
• Analyzing usage patterns and trends
• Preventing fraud and ensuring security
• Communicating service updates and changes
• Developing new products and features

With Your Consent

• Sending marketing communications
• Using cookies for analytics and advertising
• Processing special categories of data when applicable

Legal Obligations

• Complying with applicable laws and regulations
• Responding to legal requests and court orders
• Meeting tax and accounting requirements

Data Sharing and Third Parties

We do not sell your personal data. We may share your information with:

• Service Providers: Third parties who perform services on our behalf (hosting, analytics, payment processing, customer support)
• Business Partners: Partners with whom we collaborate to provide integrated services
• Legal Requirements: Authorities or third parties when required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or sale of assets
• With Your Consent: Other parties when you have given explicit consent

All third-party service providers are contractually obligated to protect your data and process it only according to our instructions.

International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• EU Commission adequacy decisions
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules where applicable
• Other legally approved mechanisms

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Employee training on data protection
• Incident response procedures

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When data is no longer needed, it is securely deleted or anonymized.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. These include:

• Essential Cookies: Required for basic functionality and security
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how you use our Services
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can manage cookie preferences through your browser settings or our cookie consent tool. Note that disabling certain cookies may affect functionality.

Your Rights Under GDPR

As a data subject, you have the following rights regarding your personal data:

• Right of Access: Obtain confirmation of whether we process your data and request a copy
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Request limitation of processing in certain circumstances
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
• Right to Lodge a Complaint: File a complaint with the Danish Data Protection Agency (Datatilsynet)

To exercise any of these rights, please contact us using the information below. We will respond to your request within one month as required by GDPR.

Children's Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately. If we discover that we have collected personal data from a child under 16 without parental consent, we will take steps to delete that information promptly.

Automated Decision-Making

We may use automated processing, including profiling, to improve our Services and personalize your experience. Where automated decisions significantly affect you, you have the right to request human intervention, express your point of view, and contest the decision. We will inform you when automated decision-making is used and provide meaningful information about the logic involved.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of any material changes by posting the updated policy on our platforms and updating the "Last updated" date. For significant changes, we may also provide additional notice such as email notification. We encourage you to review this policy periodically.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) if you believe your data protection rights have been violated: